Disney Plus Error Code 24, which means that your account was not connected to correctly before playing the video, is an indication of a Disney error. You could have an error with your internal network or Internet connectivity.
This error will usually be accompanied by an error message.
Unfortunately, your account is not being connected. You can re-enter the account information again and then try again. You can also visit Disney+ Help Center Error Code 24
Before we address the Disney Plus error code 24, let us first check your Internet connection. A slow connection, or an inconsistent connection can affect streaming quality of Disney Plus.
You can try the following steps to ensure that you're connected consistently.
5. You can open Disney Plus, play a video and check your connection.
You can try switching your router or modem off again if you experience slow connections. You should also be aware that streaming quality may suffer if your connection is strong.
Make sure to use one of the compatible devices for the best experience with Disney Plus.
Watching Disney Plus videos offline and downloading them is the best method to get around network congestion and device interference.
Only the Disney Plus App default option can be used to download content. It cannot be viewed on more than one device for any given time. The default option will prevent you from sharing the content.
Y2mate Disney Plus Downloader could be an excellent option. It can prove to be very practical and helpful. This allows you to access a more powerful download of your Disney Plus content at 1080p video quality, and speeds up the process.
This article describes how to fix Error Code 24 on Disney Plus. Y2mate Disney Plus Downloader was also a great option to download your favourite content for offline viewing without the Disney Plus errors.
Make sure your device is a Disney Plus-supported device.
Disney+ supports the computers and browsers listed below.* We suggest using the latest version of your browser to get the best Disney+ experience.
iPhones & iPads
Disney+ Supports the Following Apple Mobile Devices on iOS12.0 or later:
Android smartphones and tablets
Amazon Fire tablet
Android TV devices
Disney+ can support a wide range of Android TV sets and models with Android OS 5.0 or later.
Hisense smart TVs
Disney+ supports ChooseThese operating systems can be used with any Hisense smart TV (2017 model or later):
LG WebOS smart TVs
Disney+ support LG TV's with WebOS3.0 or later. Please note streaming isn't supported by the LG TV web browser app or LG TVs running NetCast OS.
Samsung Tizen smart TVs
Disney+ support Samsung Smart TV's with the tipzen operating systems (models 2016 and older). Please be aware that streaming is not available on Samsung TV's web browser or Samsung TVs equipped with Orsay OS.
Vizio SmartCast TV
Vizio SmartCast TV models made in 2016 or later are supported by Disney+. Please Note: Streaming is not supported for the VizioSmartCast TV models released in 2016 and later.
Amazon Fire TV
Disney+ support Fire TV devices with Fire OS, 5.0 or later.
Apple TV 4th Generation and Later
Disney+ support the following Apple TV models running TVOS 12.0, and later versions:
Disney+ is compatible with the following Chromecast models & devices:
Cox Contour TV & Contour Stream Box
Disney+ support is available on PS4 models and PS5 models.
Disney+ is a supporter of the following Roku model:
Disney+ support the following Xbox consoles
Xfinityflex and X1TV Box
Disney+ support the following Xfinity models
To resolve the problem, make sure your device supports the above steps.