Best CRM Software Review - SugarCRM, Freshworks CRM, HubSpot, and Act! CRM

When it comes to CRM software, size matters. Small businesses don't necessarily need the most expensive option. Larger businesses may need a more advanced system that can handle multiple departments and managers. But paying for the best CRM software doesn't guarantee that you will be able to use it to its full potential. So read the best CRM software reviews before you spend your hard-earned cash. In this article, we'll discuss SugarCRM, Freshworks CRM, HubSpot, and Act! CRM, and how to decide which is right for your business.

Act! CRM

In our Act! CRM software review, we found several cons for this product. The signup process was easy, but it's worth mentioning that the 30-day free trial has many limitations. Among them, we couldn't import data from a previous system or export it. Overall, we had a negative experience with Act! despite the free trial's benefits. We will discuss the pros and cons of Act! CRM software in a future article.

Weigh the pros and cons of the Act! CRM software. This customer relationship management software offers several advanced features, including sales pipeline management, email marketing, and analytics. It can even segment your contacts and prioritize hot leads. It is integrated with Microsoft Outlook and Office. Act! CRM reviews consistently mention its flexible features, targeted customer segments, and sales pipeline management. Overall, we recommend Act! CRM for your sales team. In this Act! CRM software review, we've outlined the pros and cons for both the free and premium versions.

In addition to its sales force automation features, Act! CRM allows you to automate administrative and repetitive tasks. This frees up your sales team to focus on more important tasks. The platform also keeps track of your sales performance. And, with its Sage integration, you can even send email campaigns across multiple social media platforms. And, it can connect to your Sage account to provide you with key financial data. With all of these features, Act! is an excellent choice for any business.

However, many customers have expressed concerns about Act!'s customer support. Some users have complained about the lack of understanding from developers and issues with communication. This is an issue worth mentioning as the hotfix didn't arrive until after the problem had occurred and users were still stuck with the problem. In any case, the lack of customer support can really hinder your business. If this is your first time evaluating Act! CRM software, it's important to find a solution that's right for your company.

Another major problem with Act! CRM is that the program is designed in such a way that it is not intuitive to use. Users have to contact customer support several times before they understand the program. Even the support videos are more marketing than helpful. This can cause you to spend countless hours trying to figure out how to use the software. So, let's start by taking a look at the pros and cons of Act! CRM.

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SugarCRM

As the name suggests, SugarCRM is dedicated to a single goal: creating customers for life. The CRM solution was named a champion platform by a customer-centric business magazine two years in a row. Sugar combines a powerful set of features to attract the attention of your most promising prospects and nurture these relationships to the end. It helps you close more deals, increase customer support and provide more personalized customer service. The HD customer views give you a deeper understanding of your customers and their needs.

While SugarCRM isn't the prettiest CRM on the market, it's easy to use. It includes a toolbar with quick access to frequently used features, including a phone and click-to-call capabilities. You can also easily navigate through its tabbed interface. However, SugarCRM's dashboard does look like something from the aughts. This shouldn't be an issue, as the software is built on a secure and well-maintained server.

Another feature of SugarCRM is the Advanced Reports module. With it, you can write queries and generate reports using SQL. SugarCRM admins can aggregate multiple queries into a single report and add several data formats to one. The advanced reporting feature in SugarCRM is especially useful for creating and visualizing reports. Once your customer data is entered in SugarCRM, you can easily export the report and view it in your office.

While SugarCRM is the best crm software for small businesses, it is not suitable for all businesses. The complexity of SugarCRM's features and its high price may prevent it from being the best choice for every business. As a result, SugarCRM is a highly customized solution for businesses with in-house tech talent. The features and functionality of SugarCRM are nearly limitless. But SugarCRM's price and functionality are both prohibitive for smaller businesses.

While SugarCRM is not as popular as HubSpot, it has a solid support team, which is a great feature for larger businesses. Support team members are responsive, and average response time is four hours for professional users. Users can even call the support team if they're having trouble figuring out a problem. They have the resources to work with complex issues and don't need to chase down HubSpot employees who might be able to help them.

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Freshworks CRM

In this Freshworks CRM software review, we'll examine why this CRM solution is a great choice for small business owners. This CRM solution is designed for those who are just starting out, but it provides powerful communication and digital marketing tools to help businesses grow and stay on top of their customers. Our Freshworks CRM review is written by Amy Yang, a Junior Research Analyst for SoftwarePundit. She is well-versed in digital marketing and content production. She holds a Bachelor of Science in Communication & Media from NYU.

As we mentioned earlier, this CRM is extremely easy to use. We found that Freshworks CRM was easy to set up, with comprehensive online documentation. It has a reasonable price, which makes it affordable for any business, from small companies with a handful of employees to enterprise companies with extensive needs. Freshworks CRM may not be as useful for smaller businesses with one or two salespeople, but for teams of employees, it has a wide variety of features and functions.

While Freshworks has a hefty feature set, the user interface is intuitive and easy to use for experienced users. Those new to CRM will likely find it easy to get up and running, but for those without much experience, it may take some time. A more basic CRM, such as Keap CRM, is much more user-friendly. Freshworks CRM also has a free trial period, so you can try it out before purchasing.

Among the features that make Freshworks CRM so useful for small businesses is the fact that it is highly customizable. The system allows you to create custom lead profiles for your leads, assign different salespeople to each, and use predefined criteria to segment your leads. This feature also allows you to assign different types of leads to different teams, and you can customize scoring based on any rule-based criteria, such as how visitors interact with your marketing emails. Overall, it helps improve conversion rates and sales goals.

Freshworks CRM also includes artificial intelligence assistant Freddy, a chatbot that can analyze contact information and provide insights on deals, forecasts, and automated lead scoring. While AI is relatively new to the CRM industry, it has been a common feature in enterprise-level CRM systems. Regardless of the subscription plan, Freshworks CRM comes with three subscription plans - the difference between the paid plans is the number of marketing contacts that can be tracked with each plan.

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HubSpot

Among the many features available in HubSpot CRM software is its ability to track all of your leads and customer data. It also has robust email tracking features and can help you create landing pages and automate customer service. It also offers tools for prospect tracking, meeting scheduling, and sales pipeline management. In addition to a robust CRM, HubSpot can help you with other marketing and business tasks such as blogging and social media. Here's a HubSpot CRM software review.

The free plan includes many tools that can be used for marketing and customer support, including contact management, email marketing, and list segmentation. You can also create custom reports, assign permissions, and integrate social media. Paid plans include more email storage space and a reporting dashboard. Free users are limited to 2,000 emails per month, and you can increase this number with the contact tiers. However, if you're on a budget, HubSpot does offer some free tools as well.

Unlike many free CRM systems, HubSpot has a wide range of features that can make it ideal for small businesses. It can automate marketing campaigns, boost engagement, and even provide analytics. Other features include list segmentation and personalization, automated email marketing campaigns, live chat tools, and sales and service hubs. For additional features, you can buy bundled HubSpot products to make your life easier. These include email marketing campaigns, lead generation tools, and more.

While HubSpot CRM offers numerous features, there are some aspects that you should consider before deciding on a plan. Its easy-to-use website allows you to tailor the program to your business' needs. The CRM also features several integrations for payment methods. There is no monthly fee, but you'll have to pay a one-time $150 annual fee if you want to use the software for your business. Additionally, you'll need to create a separate offer for referrals and you'll need to pay the fee to use it.